WITHDRAWAL & DIGITAL CONTENT POLICY

Last updated: September 22, 2026

  1. RIGHT OF WITHDRAWAL

If you are a consumer purchasing from within the European Union, you may generally have a statutory right of withdrawal from distance contracts.

For digital content supplied electronically, this right may cease once the supply of the digital content has begun, provided that the applicable legal requirements have been fulfilled.

These requirements may include your prior express consent to begin the performance of the contract before the expiry of the withdrawal period and your acknowledgement that you thereby lose your right of withdrawal.

Nothing in this policy limits any mandatory consumer rights that cannot lawfully be excluded.

  1. DIGITAL CONTENT

Primal Risk Manager products are digital products supplied electronically.

The main product is the Primal Risk Manager Expert Advisor for MetaTrader 5, together with any product files and documentation included with the purchase.

No physical product is shipped.

  1. EXPRESS CONSENT FOR IMMEDIATE DELIVERY

Before completing a purchase of digital content, the customer may be asked to expressly consent to the immediate supply of the digital content before the expiry of the statutory withdrawal period.

Where required by applicable law, the customer may also be asked to acknowledge that by giving this consent and beginning the performance of the contract, they lose their statutory right of withdrawal.

  1. CONFORMITY OF DIGITAL CONTENT

The digital product will be supplied in conformity with the contract and applicable mandatory consumer protection laws.

If the digital content does not conform to the contract, consumers may have statutory rights and remedies under applicable law.

Nothing in this policy limits or excludes mandatory statutory rights relating to the conformity of digital content.

  1. REFUNDS

Any refund or reimbursement will be handled in accordance with applicable consumer protection law and the terms applicable to the relevant transaction.

Where a refund is legally required, it will be processed through the applicable payment and commerce provider.

Primal Risk Manager does not exclude any mandatory statutory refund or remedy rights.

  1. TECHNICAL REQUIREMENTS

The customer is responsible for having a compatible MetaTrader 5 installation, a supported trading account and the technical means necessary to download and use the digital product.

Compatibility may depend on the broker, trading account, instrument, MetaTrader 5 environment and other technical conditions outside the control of Primal Risk Manager.

  1. CONTACT

For questions concerning withdrawal, digital content conformity or refunds, please contact:

Primal Risk Manager
Berzlánovich Péter, sole proprietor
bp.business.trading@gmail.com

Last updated: September 22, 2026